Recommending extra work is one of the hardest conversations in a garage. The customer can’t see under the car, the bill is going up, and some will wonder whether the work is really needed. A short video from the bay changes that conversation, because the customer sees the problem for themselves.
Why video beats a phone call
Describing a split CV boot over the phone relies on trust. Showing it relies on evidence. A clear 30 to 60 second clip lets the customer watch in their own time, share it with whoever helps them decide, and come back with questions rather than suspicion.
How to film a good inspection video
- Start with the registration plate or the vehicle so the customer knows it’s their car.
- Show the part that is fine first, then the part that isn’t, so they can see the difference.
- Keep it short and steady, with good light. A torch helps under the car.
- Say what you found, why it matters and how urgent it is, in plain words.
- Separate safety-critical work from work that can wait, and say so honestly.
Send the price with the video
The video answers why; the quote answers how much. Send them together so the customer can decide in one go. With video inspections in Workshop Pulse, the inspection and the quote appear in the customer’s portal, where they can reply and approve the work online.
Keep the evidence
Store the video and the approval on the job and the vehicle record. If a question comes up later, you can show exactly what was found and what the customer agreed to. Over time that record becomes a service history you can be proud of.
Make it routine
Video works best when it’s a habit rather than a special occasion. Build it into every service or health check, and customers quickly come to expect it, and to trust the garage that sends it.
Try Workshop Pulse free for 14 days and send your first video inspection this week.
Workshop Pulse
Run your whole workshop from one app.
Bookings, job cards, video inspections, invoicing and parts in one place. 14 days free. Card required; £0 today. Your trial starts only when your workshop is ready to use.