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THE WORKSHOP PULSE HELP CENTRE
Less searching.
More doing.
Practical walkthroughs. Straight answers.
Get the help you need to keep your workshop moving.
Meet your dashboard.
Start with the essentials · 3:52
01 / WATCH & LEARN
The tutorial library.
Follow along, at your own pace.
AT A GLANCE.DASHBOARD / FIRST VIEW
Welcome to your Workshop Pulse Portal Dashboard
A first look at your dashboard and the main functions of your Workshop Pulse portal.
Watch tutorialREADY TO WORK.VEHICLES / VRM LOOKUP
Add a vehicle on desktop
Use VRM lookup to bring a vehicle into your portal and get its record started.
Watch tutorialTO QUOTE.AI QUOTE / DESKTOP
Create a quote with AI
Follow the desktop workflow for parts, labour and sending a quote for customer approval.
Watch tutorialIN YOUR POCKET.VEHICLES & CUSTOMERS / MOBILE
Add a vehicle and customer on mobile
Add or edit a vehicle, then link a new or existing customer while you are on the workshop floor.
Watch tutorialNo tutorials found.
Try fewer words, another device or check the FAQs below.
02 / QUICK ANSWERS
A little help.
A lot less hassle.
Answers to the questions that come up in a busy workshop.
Still stuck? Talk to usWhy do we ask for your card details?
We want to keep Workshop Pulse secure and ensure our free trials are used by genuine garages and workshop businesses.
Asking for a valid payment card helps us prevent fake registrations, spam accounts and misuse of our platform.
Here’s our promise to you:
- £0 to pay today – enjoy full access to your 14-day free trial.
- No surprises – we’ll remind you before your trial ends.
- Cancel anytime – cancel before the trial ends and you won’t be charged.
- No interruption – if you decide to stay, your subscription continues automatically.
Your card won’t be charged during your free trial.
Where should I start?
Watch “Welcome to your Workshop Pulse Portal Dashboard” in Desktop tutorials. It introduces the dashboard and several of the main portal functions. Then choose the vehicle or quoting walkthrough that matches your next job.
Can I use Workshop Pulse on my phone?
Yes. The workshop portal is designed for desktop and mobile browsers. Choose Mobile in the tutorial library for the guide to adding a vehicle and customer on your phone.
How do I add a vehicle or link a customer?
The Desktop tutorial covers adding a vehicle using VRM lookup. The Mobile tutorial shows adding and editing a vehicle, then linking a new or existing customer. Choose the guide for the device you are using.
Where can I learn about AI quotes?
Watch “Create a quote with AI” in Desktop tutorials. It covers the workflow for parts, labour and customer approval. Check the vehicle details, parts and labour before you send a quote.
Does Workshop Pulse connect bookings, job sheets and invoices?
Yes. Bookings, job sheets and invoices are part of the connected workshop workflow. If you need help with a particular step, contact support with the page URL and a description of what you are trying to do.
A video will not play. What can I try?
Check your connection and press play again. You can also use “Open video directly” in the player to use your browser’s own player. If the problem continues, tell support the tutorial name, device and browser.
A button or page is not working. What should I send support?
Note the page URL, your device and browser, the steps you took and the exact error message. Add a screenshot if useful, hiding customer or payment details. Do not include passwords. You can copy the support checklist below to get started.
How do I start a free trial?
Open the Free trial page and follow the registration instructions. Try Core risk-free for 14 days, starting only when your workshop is ready. No subscription payment during your trial. Cancel before it ends — no quibble, no commitment to continue. Your chosen plan and any agreed onboarding fee apply after the trial unless you cancel. Check Plans for package prices and separately quoted extras.
No matching answers yet.
Clear your search or contact support for a hand.
03 / PEOPLE WHO CAN HELP
Let’s get you
back to work.
Need help with setup, a job sheet or something that isn’t working? Tell us what’s happening.
Contact support on WhatsAppOpens WhatsApp. Review your message, then press Send.
Prefer email? hello@workshoppulse.co.ukHelp us help you faster
- 01Where it happens
Your workshop name and the page URL.
- 02What you are using
Desktop or mobile, and your browser.
- 03What went wrong
The steps, exact error and a screenshot if useful.
Hide customer details in screenshots. Never send passwords.
MOVING TO WORKSHOP PULSE
You run the workshop. We handle the move.
Moving from another system? See how we plan, prepare, transfer and check your agreed data, with guidance through the changeover.
View the migration guide →EASY TO LEARN. HELP WHEN YOU NEED IT.
Comfortable using a website? You’re ready to get started.
Workshop Pulse is designed around familiar website controls and the way a real garage works. Clear screens guide you through everyday bookings, vehicles, jobs and invoices. The aim is to help your team get working confidently, with straightforward guidance rather than lengthy training.
✓ Seven hours included
Every plan includes a total allowance of seven hours of remote startup, integration assistance and onboarding training, shared across your workshop. Use the help you need to get comfortable with the system. This allowance is included in your onboarding package, not an additional training-day charge.
✓ Remote human help
Human support and training are delivered remotely, including remote access where agreed, Monday–Friday, 9am–5pm GMT (UTC+0). On-site visits are not included.
✓ Support to suit your plan
Core: additional assisted support or training beyond the seven-hour allowance is chargeable, with the price agreed before work begins.
Plus and Pro: ongoing support is included, with AI assistance available 24 hours a day, seven days a week and human intervention during the office hours above. The seven-hour allowance applies to initial onboarding and training.
Complex migration, bespoke integration work and third-party charges remain subject to an agreed scope and separate quotation where applicable. See our managed migration guide.