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Show them the problem.
Get the yes.
A worn brake disc is easy to explain when the customer can see it. Workshop Pulse lets you record photo and video inspections, send them to the customer’s portal, and collect their reply and approval in the app, with the evidence kept on the vehicle.
Why video inspections work
Customers see what you see
Photos and short videos from the bay show the issue clearly, so recommended work feels like advice rather than a sales pitch.
Replies inside the app
Customers can reply to an inspection video in their own words, and the reply stays linked to the job, not lost in a text thread.
Online repair approvals
Customers approve or decline work through their customer portal. Signed approvals are stored with the evidence they were based on.
Proof of work
Before-and-after photos and job records stay on the vehicle, helping you resolve questions quickly and show the care you took.
Customer portal
Each customer gets a portal for their vehicles, quotes, approvals and documents, so fewer calls are needed to keep them updated.
Verified history
Every inspection adds to a vehicle history backed by your workshop records.
How it works
- Inspect and record. Capture photos or video on a phone or tablet while the car is on the lift.
- Send to the customer. The inspection appears in their customer portal with your quote for the work.
- They reply and approve. Customers ask questions or approve the work online.
- You carry on. Approved work goes straight onto the job card and, once done, onto the invoice.
Questions garages ask
Is video inspection an extra cost?
No. Video inspections with in-app customer replies are included in Core, Core Plus and Core Pro.
Does verified history certify a vehicle’s condition?
No. Verified history means the record is backed by your linked workshop records and proof of work. It is not an independent certification of the vehicle.
Do customers need to download an app?
No. Customers use their customer portal in a normal web browser.
Feature availability and your final package are confirmed before activation.
Win approval with evidence.
14 days free. Card required; £0 today. Your trial starts only when your workshop is ready to use.