Workshop Pulse

Help Centre | Video Tutorials, FAQs & Technical Support

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WORKSHOP PULSE
Your whole workshop. One connected workflow.
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THE WORKSHOP PULSE HELP CENTRE

Less searching.
More doing.

Practical walkthroughs. Straight answers.
Get the help you need to keep your workshop moving.

NEW TO WORKSHOP PULSE?01 / 04
YOUR WORKSHOP. CONNECTED.
YOUR FIRST STOP

Meet your dashboard.

Start with the essentials · 3:52

01 / WATCH & LEARN

The tutorial library.

Follow along, at your own pace.

Open your portal
3 desktop tutorials
A few minutes now. A smoother day in the workshop.Need a different walkthrough?

02 / QUICK ANSWERS

A little help.
A lot less hassle.

Answers to the questions that come up in a busy workshop.

Still stuck? Talk to us
Why do we ask for your card details?
Getting started

We want to keep Workshop Pulse secure and ensure our free trials are used by genuine garages and workshop businesses.

Asking for a valid payment card helps us prevent fake registrations, spam accounts and misuse of our platform.

Here’s our promise to you:

  • £0 to pay today – enjoy full access to your 14-day free trial.
  • No surprises – we’ll remind you before your trial ends.
  • Cancel anytime – cancel before the trial ends and you won’t be charged.
  • No interruption – if you decide to stay, your subscription continues automatically.

Your card won’t be charged during your free trial.

Where should I start?
Getting started

Watch “Welcome to your Workshop Pulse Portal Dashboard” in Desktop tutorials. It introduces the dashboard and several of the main portal functions. Then choose the vehicle or quoting walkthrough that matches your next job.

Can I use Workshop Pulse on my phone?
Getting started

Yes. The workshop portal is designed for desktop and mobile browsers. Choose Mobile in the tutorial library for the guide to adding a vehicle and customer on your phone.

How do I add a vehicle or link a customer?
Vehicles & customers

The Desktop tutorial covers adding a vehicle using VRM lookup. The Mobile tutorial shows adding and editing a vehicle, then linking a new or existing customer. Choose the guide for the device you are using.

Where can I learn about AI quotes?
Quotes & jobs

Watch “Create a quote with AI” in Desktop tutorials. It covers the workflow for parts, labour and customer approval. Check the vehicle details, parts and labour before you send a quote.

Does Workshop Pulse connect bookings, job sheets and invoices?
Quotes & jobs

Yes. Bookings, job sheets and invoices are part of the connected workshop workflow. If you need help with a particular step, contact support with the page URL and a description of what you are trying to do.

A video will not play. What can I try?
Troubleshooting

Check your connection and press play again. You can also use “Open video directly” in the player to use your browser’s own player. If the problem continues, tell support the tutorial name, device and browser.

A button or page is not working. What should I send support?
Troubleshooting

Note the page URL, your device and browser, the steps you took and the exact error message. Add a screenshot if useful, hiding customer or payment details. Do not include passwords. You can copy the support checklist below to get started.

How do I start a free trial?
Getting started

Open the Free trial page and follow the registration instructions. Try Core risk-free for 14 days, starting only when your workshop is ready. No subscription payment during your trial. Cancel before it ends — no quibble, no commitment to continue. Your chosen plan and any agreed onboarding fee apply after the trial unless you cancel. Check Plans for package prices and separately quoted extras.

03 / PEOPLE WHO CAN HELP

Let’s get you
back to work.

Need help with setup, a job sheet or something that isn’t working? Tell us what’s happening.

Contact support on WhatsApp

Opens WhatsApp. Review your message, then press Send.

Prefer email? hello@workshoppulse.co.uk

Help us help you faster

  1. 01
    Where it happens

    Your workshop name and the page URL.

  2. 02
    What you are using

    Desktop or mobile, and your browser.

  3. 03
    What went wrong

    The steps, exact error and a screenshot if useful.

Hide customer details in screenshots. Never send passwords.

MOVING TO WORKSHOP PULSE

You run the workshop. We handle the move.

Moving from another system? See how we plan, prepare, transfer and check your agreed data, with guidance through the changeover.

View the migration guide →

EASY TO LEARN. HELP WHEN YOU NEED IT.

Comfortable using a website? You’re ready to get started.

Workshop Pulse is designed around familiar website controls and the way a real garage works. Clear screens guide you through everyday bookings, vehicles, jobs and invoices. The aim is to help your team get working confidently, with straightforward guidance rather than lengthy training.

✓ Seven hours included

Every plan includes a total allowance of seven hours of remote startup, integration assistance and onboarding training, shared across your workshop. Use the help you need to get comfortable with the system. This allowance is included in your onboarding package, not an additional training-day charge.

✓ Remote human help

Human support and training are delivered remotely, including remote access where agreed, Monday–Friday, 9am–5pm GMT (UTC+0). On-site visits are not included.

✓ Support to suit your plan

Core: additional assisted support or training beyond the seven-hour allowance is chargeable, with the price agreed before work begins.

Plus and Pro: ongoing support is included, with AI assistance available 24 hours a day, seven days a week and human intervention during the office hours above. The seven-hour allowance applies to initial onboarding and training.

Complex migration, bespoke integration work and third-party charges remain subject to an agreed scope and separate quotation where applicable. See our managed migration guide.