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UK vehicle data · MOT history · Customer retention
Know the vehicle.
Bring the customer back.
One registration number connects vehicle information, MOT history and your workshop CRM. Turn the right dates into timely reminders — and give customers another reason to return.
Start your 14-day free trial
Start with the registration.
Keep the detail.
Capture available provider records directly in Workshop Pulse. Less retyping, fewer mismatched vehicles and better information when you book, quote or plan the next visit.
Get the basics right
Make, model, fuel type, colour, engine capacity and year of manufacture, where supplied. Match the registration to the vehicle you are working on.
Know what is due next
See the available MOT status and expiry date. Save the date with the vehicle so the customer’s next MOT stays on your radar.
See the story behind the car
Review previous test dates, pass and fail results, recorded mileage, failure items and advisories returned by the data service.
More than a number plate
Available tax status and due dates, CO₂ information and registration details add context to the vehicle record inside your portal.
Keep the information together
Save lookup results against the correct vehicle and link it to the customer, service history, bookings and workshop documents.
Refresh when it matters
Check available records before the next visit. Saved lookup timestamps help your team understand when the information was captured.
Data fields and history depend on the vehicle and provider coverage. Lookup results reflect the records returned at the time; recently cached results may be reused. Recorded MOT mileage is historical, not the vehicle’s current odometer reading.
The history is useful.
The next conversation matters.
Past failures.
Better-informed follow-ups.
An MOT result should be useful long after test day. Bring the history into the customer conversation and plan the right next steps.
- Review previous failures and advisories before the vehicle arrives.
- Discuss recorded concerns with the customer and check what has been repaired.
- Keep inspection findings and agreed work with the customer’s history.
- Follow up recommended repairs and help customers plan future servicing.
Historical MOT items are context, not a diagnosis of the vehicle’s current condition. Your technician confirms what needs attention.
Result · test date · expiry date · recorded mileage
✓ The next MOT date stays with the vehiclePasses and failures in date order, with available defect descriptions and advisory items.
Review advisories before the next visitInspection, repair recommendations, a service plan and customer follow-up — all linked to the same CRM record.
One connected workflow
From number plate
to the next booking.
Look up the vehicle
Enter the UK registration and retrieve available vehicle and MOT records from the connected data service.
Save to the CRM
Keep the returned information with the vehicle and the right customer, alongside your service records.
Set the reminder
Use MOT due dates and your workshop’s service intervals to organise the next customer contact.
Bring them back
Reach customers by email and WhatsApp. Make it easier to arrange the next MOT, service or agreed repair.
Customer retention, built into Workshop Pulse
The right reminder.
At the right time.
Your customers have busy lives. A helpful message from the garage they know keeps the next MOT or service in mind — without your team repeatedly chasing dates in a spreadsheet.
Plan ahead
Give the customer time to arrange an MOT or service around their diary.
A helpful nudge
Keep the approaching due date visible and encourage the customer to get in touch.
Keep it on the radar
Make the date clear so the customer can take the next step with your workshop.
Example timing. Reminder lead times are configurable. Service schedules use the dates or intervals recorded by your workshop.
✓ Automated WhatsApp reminders
Schedule MOT and service reminders from saved due dates. Approved WhatsApp Business templates deliver consistent messages to opted-in customers, with delivery attempts recorded in the reminder log.
✓ Email and WhatsApp in the portal
Send customer reminders and follow-ups from the same workshop records. Keep the next service, MOT and recommended repair conversation connected to the vehicle and customer.
Messaging uses your connected channels, valid contact details and customer preferences. WhatsApp Business template approval and applicable messaging charges apply.
A better record. A better relationship.
Spend less time chasing.
Keep customers closer.
- Less repeated data entry. Capture available vehicle information once and keep it in the CRM.
- More relevant conversations. Use MOT history and your own service records to explain the next step.
- More reasons to return. Timely reminders put your workshop in mind when the next visit is due.
- Less diary checking. Scheduled reminders work from the dates you have saved.
Vehicle data, customer records and workshop communication belong together. Workshop Pulse connects them inside the portal your team already uses.
Built by a motor vehicle technician, for motor vehicle technicians
Give your next customer
a reason to come back.
Try Workshop Pulse risk-free for 14 days. Estimated system build time: 3–5 minutes. Your trial starts when your workspace is ready.
Card details are required. No subscription payment is taken during your 14-day trial. Cancel before it ends — no quibble, no commitment to continue. Plan and agreed onboarding charges apply after the trial unless you cancel. Vehicle-data lookups use the relevant data package or credits; messaging usage may be charged separately. View plans and costs in GBP.
Learn more about what MOT history records contain.