Customer experience · Confidence · Retention
Give customers confidence.
Give them a reason to return.
Your customers want to know their vehicle is in capable hands. Workshop Pulse helps you demonstrate it — with clear communication, proof of work and a service record they can check.
When your workshop uses our CRM, customers gain a more connected experience from the first booking to their next service.
Start your 14-day free trial
What your customers receive
More clarity at every step.
Useful tools that make your service easier to access, easier to understand and easier to recommend.
Your logo. Their vehicle. One scan.
Branded QR service stickers
Give customers a simple link back to the vehicle’s online service record. A QR sticker carrying your workshop logo keeps your business close at hand after the car leaves the ramp.
Easy to book. Easy to come back.
Online booking
Customers can request their next visit online, without waiting for the workshop phone to be free. Booking confirmations and appointment details help everyone know what happens next.
Show the work. Build the trust.
Updates, photos & inspection videos
Share what your technician has found with clear updates and visual evidence. Customers can understand recommendations and respond to repair approvals with more confidence.
A record they can check.
Online service history
Customers can review recorded work, dates, mileage and service information. A shareable vehicle history gives your workmanship a lasting, accessible record.
Your workshop in their pocket.
Their own customer portal
Bring vehicle records, quotes, invoice history and upcoming appointments together in one place. Customers can find the information they need without another call to reception.
Remember the next visit.
MOT, service & repair reminders
Keep customers informed through email and WhatsApp reminders, using the vehicle and due-date information recorded in your system. Make returning to your workshop the easy next step.
Online-checkable service history
Your expertise, recorded.
Their confidence, reinforced.
Give customers a clear record of the care their vehicle has received. The online history shows the workshop entries you record, including work completed, dates and mileage.
- Recorded servicing and repair work
- Mileage, invoice references and service information
- Next service and MOT dates where recorded
- A link customers can revisit and share
The shareable history keeps customer contact details and prices out of view. Private invoice information stays in the customer portal. The history reflects records entered by the workshop.
Customer portal in action
Your workshop.
Always within reach.
Give customers a private place to book their next visit, check their vehicle’s service record and find their invoices and quotes. A clear, organised experience helps them feel confident in your workshop and makes coming back easier.
- Book a workshop appointment
- See upcoming bookings and vehicle information
- Open service history and proof of work
- View, print and download invoices and quotes
Beyond the booking
A professional experience.
Without the chasing.
Customers can see what is happening, understand why work is recommended and keep their documents together. That is how an organised workshop shows it knows what it is doing.
- Quotes and repair approvals with supporting evidence
- Inspection videos and customer responses
- Invoice history and vehicle records
- Upcoming appointments and booking details
- Signed documents where shared by the workshop
Your workshop brand, always close
From the QR sticker to the next appointment.
A branded service sticker gives customers a practical route back to their vehicle’s record. Your portal then keeps your workshop connected to the customer between visits.
They remember who looked after their car — and know where to go when it needs attention again.
Explore vehicle data and reminders →Built for customer retention
Turn a good visit into
a lasting workshop relationship.
Good communication makes expertise visible. Consistent records and timely reminders help keep your workshop front of mind, encouraging customers to return for servicing, MOTs and repairs.
Make the first appointment straightforward.
Show the findings and keep customers informed.
Keep a clear history of the work completed.
Use relevant reminders to make the next visit easier.
Built by a technician, for technicians
Let customers see the quality
behind your service.
Bring your workshop workflow and customer experience together with Workshop Pulse.
Card details required. No subscription payment during your 14-day trial. Estimated system build time: 3–5 minutes.
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